Not resolved
1 comment

I was never happy with Lucille Roberts from the start. The gym was disgustingly dirty, stinky and never had enough equipment to accommodate everyone. There was actually a wait list for the cardio machines! The classes were disappointing.

Anyway, my husband is serving in the military, and they sent us to Alaska. The move was complicated and Lucille Roberts made it worse. When I signed up they actually told me to not even bother calling customer service because they were a mess to work with. So, I mailed my cancellation request letter directly to them with a bank statement and utility bill showing my new address.

I get a letter in the mail stating I needed to send two documents, not just one in order for them to cancel it. I called and informed them I had sent two documents, photocopied onto one page. Customer Service tells me they only have record of one and can't go back and check because they threw the documentation away.

They were completely unhelpful and rude. They informed me I had no other choice than to send another document despite the fact that it was their fault for not even looking at the documentation I sent in the first place.

So now, they've conveniently been able to charge me two more months' membership fees since this whole process started and I have to send another letter all the way to NY from AK.

I asked to file a complaint about their business practices, I mean, if I send a letter they should at least read it carefully before throwing it out! Especially when they are making money off of ridiculous delays like this one. But, they told me all I could do was send a letter to customer service and they would note my account.

I never would have recommended this gym, but now I am warning people to stay away! Unless you want your money stolen, that is.

Review about: Lucille Roberts Customer Care.

Monetary Loss: $100.

Had an Experience with Lucille Roberts?

Write a review


Terms of Service
Post Comment

Always certify your mail when sending documentation :) :)

You May Also Like

David Barton Gym - Tivoli Village Las Vegas David Barton Steam Room Men's Locker room. David Barton Gym "Tivoli Village Las Vegas David Barton Steam Room Men's Locker room. Tivoli Village Rotunda 2nd Floor David Barton Gym. What happens in Steam room stays in Steam Room. I'm sure..." Read more Planet Fitness - Locker Room Facility Review from New York, New York Planet Fitness "Their customer service employees are rude and disrespectful incompetent and inadequate. Upon my first time arriving at planet fitness after being double charged by staff to my credit card after..." Read more Planet Fitness - Restrictions on Lifting and workouts Planet Fitness "Planet Fitness is a "Judgment Free Zone" and certain lifting exercises is not allowed in their facilities, i.e deadlifts, overhead presses, clean and jerks. Some facilities do not even allow..." Read more Muv Fitness - Review in Fitness Centers category from Hartsville, South Carolina Muv Fitness "I am an employee (personal trainer) of Muv fitness in West Columbia, SC and am submitting a complaint on the performance of Lamaria Jamison. She is very unprofessional, uses profane..." Read more Swagtron sent me a dangerous unit, refused to take responsibility afterwards Swagtron "I sent in a swagtron scooter for tire replacements in August. They sent me back my unit with multiple unauthorized repairs done, including a replacement engine with fewer gear options...." Read more FEMA - What tha..... TALK ABOUT GETTING IT. FEMA "I WAS RAN OVER BY A RENTA CENTER TRUCK 12 27 2016 after three monthes of phyisical theraphy two spine surgeries i learned to walk again well i took a..." Read more Thrifty Propane - Problem with delivery driver's capabilities and Thrifty's no response attitude. Thrifty Propane "I have, for the last 2 years, had a delivery driver that either can't backup the truck properly or simply doesn't care where he puts it. The first episode was..." Read more Under Armour - Valsetz tactical military boots Under Armour "These boots were regularly priced for about $ 130 and were on sale for about $ 120. I work in security and do a lot of walking so I bought..." Read more