I was a no-contract member at the Hamilton, NJ, gym, for the summer because I am a college student. I signed up for 8 personal training sessions because I wanted some variety in my workouts.
WELL. I was told by the manager or whoever at my club that I would get a free month for signing up for 8 PT sessions. I hadn't expected it and I was glad for the news that I'd save $50 and some change.
I just called to cancel my membership (going back to school at the end of August 08) and the CSR told me I wasn't eligible for the free month because I purchased level 1 sessions, and you're only eligible if you purchase level 2 or higher. I had budgeted having to pay for four months of a gym membership but honestly, don't lie to your customers like that!!
It's VERY bad service and I'm pretty disgusted...
I think I'll find a new gym next summer!!