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Hello. My name is Jennifer M. and I just had a baby 4 months ago and also purchased my first home in the Valley Stream area. It was wonderful to see that there was a Lucille Roberts right across from my Credit Union and bank. I decided to bundle my newborn up and go...
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#1240654
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My friend joined Lucille Roberts on 4/11/2018 and they asked her for 3 friends number so they could take a class with her. They called me and I said I would be able to go on Monday 4/16/2018, that Thursday 4/12/2018 they send me a text message saying they had a one day...
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Anonymous
Anonymous

Nobody can make you appear physically at a given place or time except the courts. Artificial "requirements" like face to face meetings are baloney ; it is legally acceptable, ...

#1235319
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I came in to cancel membership bec there policy is you have to face manager cancel for you ( & she’s only in mon-fri 11-5- very inconvenient ). I gad to wait 20 minutes because she was convincing 2 separate customers to join. I asked if the other person by the desk...
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Anonymous
Horace

Always cancel everything in writing and serve it via Certified Mail return receipt requested.You will establish a legally admissible timeline and avoid problems like this. Ver...

#1242223
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Lucille Roberts - Horrible customer service

Customer service is very poor
1.3
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
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#1230635
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Lucille Roberts - Cancel membership

Hi my name isTiffany Thomas and money was taken from my bank when I already canceled membership. Please call me at+13478527210 thank you
#1181222
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Wallet stolen out of a locker wrapped in a scarf pants and coat. Their is a clepto at lucille aa i was told by a detective whom i sat with fir 2 hours yesterday telling my story and canceling all my credit cards. Staff should demand cameras yet they dont care. If...
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3.6
#1162189
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Lucille Roberts - Jersey City Location Opens Late

I joined this gym thinking it would open at 7:30am. Here im am almost 8am and still door locked.
1.0
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1175934
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Today was the first day of my membership with Lucille Roberts, Flushing location. It’s my first time joining your gym and I was very excited to work out today. I just so happened to forget my lock at home so I brought my gym bag and placed it on the floor next to each...
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2.3
#1114772
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I was member of Lucille Roberts in Irvington,nj and Linden nj I am very upset that is not more Lucille Roberts gyms in New Jersey... I now live in Metuchen, NJ and I do feel that if there is one put in that area you would get a lot of ladies to join. I really do hope...
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#1115942
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Contact Lucille Roberts

Mailing Address:
Town Sports International
399 Executive Blvd
Elmsford, New York 10523
United States
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One of the or the worst customer service I ever dealt with. I would advise all not to deal with this Gym. They pursue you to enroll with them and they will send you so many adds but they refuse to mentioned that there is a fee associated with account closure. I moved...
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I liked
  • Classes
  • Offer
I didn't like
  • Customer support
  • Lack of offering real help and assistance
#1078461
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