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Again, again, again they just don't seem to care about the people using the equipment vs. the people in the classes. The noise that comes from the loud music without a sound barrier AND THE DOORS STILL OPEN IS RIDICULOUS!!!!!!!!!!!!!!! They brought the manager in one...
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I liked
  • Equipment and the cleanliness
I didn't like
  • Noise
#1017809
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My sister and I had joined the gym on November 17,2016. My sister is 12 years old and I am 14. We went to the gym for 3 days but it was far away from home so we wanted to cancel the membership. We had a no contract agreement. Before the month ended, we sent them an...
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1.0
#1014479
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Another disgruntled Holbrook member. Tired of the noise from the music and stomping in the room where classes are veing held. After we complain to deaf ears, nothing is done. The doors are supposed to be closed.....WE CANNOT HEAR OURSELVES THINK. HOLBROOK SITE STINKS
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Anonymous
Anonymous

I agree, they care more about the instructors than the members. The noise is ridiculous coming from that room. They should do what LA Fitness does. I am cancelling to go th...

#1010741
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Lucille Roberts Customer Care Review

Lucille Roberts
#1011136
I've been a gold member for quite a few years now. I mainly work out at the commack location since so many others have closed. For approximately the last 6 months the gym had employed a cleaning service that cleans late morning or early afternoon. I look forward to peaceful work outs & find the noise of the vacuum very annoying & a distraction!
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Short Review for February 19, 2017, Pc_service

Lucille Roberts
#1010740
3.3
They wont keep the doors closed when classes are held. Today they didnt turn the fans on for at leadt 20minutes. They say its too hot in the classroom. Too bad.....i cannot hear the music or tv. This is a new practice. GET BETTER VENTILATION...This is the Holbrook site. We all hate this in the gym part
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Short Review for June 14, 2016, Plc_good_service

Lucille Roberts
#865602
Susan and the staff in Valley Stream So Supportive and Encouraging I look foward to my workout Suzanne A.
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Short Review for April 09, 2016, Other

Lucille Roberts
#826721
I just got kicked out of class by instructor due to a bully in a class and instructor cursed at me, but left the bully stay and do the class. People don't have respect for each other and instructor is so unprofessional !
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REALLY BAD CUSTOMER SERVICES!!! almost imposible to be able to cancel membership!!!!!!!!!!!!!!!!! Please do not waste your time and money -- they are very sweet to get you but they will give you a very hard to cancel your membership- they told me after 3 years that my...
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#997239
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his name is SEAN!!! extremely rude, not honest, they were cruel evil and harsh to me. ive never been so dissapointed with a customer service like this. They said they will cancel my membership and 3 months later i was still getting billed monthly when i checked my...
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1.3
I didn't like
  • Theft
  • Lack of
  • Lack of offering real help and assistance
#952056
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Lucille Roberts had always been my go to gym because of the classes, which most other gyms do not offer, and no matter which location I go to, there is always an issue. Whether it's the poor customer service, broken equipment and most recently, Lucille Roberts allowing...
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2.8
#893514
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Good Morning, I have join Lucille Roberts in the pass and had a wonderful experience, by renewing my membership the experience is horrible none of the people i have interacted with have been friendly, i have choose Valley Stream to be my gym of choose my first...
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#873930
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I‘ve been a member of Lucille Roberts for over 10 years. I had to bring this to your attention on the incident I had at the Holbrook, NY Lucille Roberts. On 6/18/2016, the day my membership expired, I was about to work out and was approached by I believe she was the...
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I liked
  • Classes
I didn't like
  • Asst manager
#871306
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Put my membership on hold. Was told that I have to reactivate when I'm ready to go back. Meanwhile, only being charged $5 a month instead of 16 and change. Noticed I was charged $16 on second month so called customer service an agent named Colette, was very rude,...
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#842105
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LAST NIGHT I WENT WITH MY DAUGHTER TO THE VALLEY STREAM LOCATION TO SEE ABOUT REGISTERING MY 27 YEAR OLD DOWN SYNDROME DAUGHTER TO WORK WITH A TRAINER. NATURALLY I WAS ASKED ABOUT HER BEING 'CAPABLE'. I RESPONDED THAT SHE IS MORE THAN CAPABLE. I WAS THEN TOLD THAT I...
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Anonymous
Anonymous

I have never heard anything positive about Lucille Roberts. The manager sounds ridiculous.

#837085
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