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I was member of Lucille Roberts in Irvington,nj and Linden nj I am very upset that is not more Lucille Roberts gyms in New Jersey... I now live in Metuchen, NJ and I do feel that if there is one put in that area you would get a lot of ladies to join. I really do hope...
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#1115942
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Today was the first day of my membership with Lucille Roberts, Flushing location. It’s my first time joining your gym and I was very excited to work out today. I just so happened to forget my lock at home so I brought my gym bag and placed it on the floor next to each...
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2.3
#1114772
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We entered a contest in which we checked off every day we were there and participated for the month of June 2017. They still have not finished the contest drawing and we are in the month of August. And when asked they have no answer for this behavior. A bad gym. They...
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#1082958
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Lucille Roberts Customer Care Review

Lucille Roberts
#1011136
I've been a gold member for quite a few years now. I mainly work out at the commack location since so many others have closed. For approximately the last 6 months the gym had employed a cleaning service that cleans late morning or early afternoon. I look forward to peaceful work outs & find the noise of the vacuum very annoying & a distraction!
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Short Review on February 19, 2017

Lucille Roberts
#1010740
3.3
Details
They wont keep the doors closed when classes are held. Today they didnt turn the fans on for at leadt 20minutes. They say its too hot in the classroom. Too bad.....i cannot hear the music or tv. This is a new practice. GET BETTER VENTILATION...This is the Holbrook site. We all hate this in the gym part
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money

Short Review on June 14, 2016

Lucille Roberts
#865602
Susan and the staff in Valley Stream So Supportive and Encouraging I look foward to my workout Suzanne A.
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Short Review on April 09, 2016

Lucille Roberts
#826721
I just got kicked out of class by instructor due to a bully in a class and instructor cursed at me, but left the bully stay and do the class. People don't have respect for each other and instructor is so unprofessional !
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One of the or the worst customer service I ever dealt with. I would advise all not to deal with this Gym. They pursue you to enroll with them and they will send you so many adds but they refuse to mentioned that there is a fee associated with account closure. I moved...
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I liked
  • Classes
  • Offer
I didn't like
  • Customer support
  • Lack of offering real help and assistance
#1078461
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Again, again, again they just don't seem to care about the people using the equipment vs. the people in the classes. The noise that comes from the loud music without a sound barrier AND THE DOORS STILL OPEN IS RIDICULOUS!!!!!!!!!!!!!!! They brought the manager in one...
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Anonymous
Anonymous

you will find loud noise in most gyms put on headphones.

I liked
  • Equipment and the cleanliness
I didn't like
  • Noise
#1017809
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My sister and I had joined the gym on November 17,2016. My sister is 12 years old and I am 14. We went to the gym for 3 days but it was far away from home so we wanted to cancel the membership. We had a no contract agreement. Before the month ended, we sent them an...
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1.0
#1014479
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Another disgruntled Holbrook member. Tired of the noise from the music and stomping in the room where classes are veing held. After we complain to deaf ears, nothing is done. The doors are supposed to be closed.....WE CANNOT HEAR OURSELVES THINK. HOLBROOK SITE STINKS
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Anonymous
Anonymous

I agree, they care more about the instructors than the members. The noise is ridiculous coming from that room. They should do what LA Fitness does. I am cancelling to go th...

#1010741
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REALLY BAD CUSTOMER SERVICES!!! almost imposible to be able to cancel membership!!!!!!!!!!!!!!!!! Please do not waste your time and money -- they are very sweet to get you but they will give you a very hard to cancel your membership- they told me after 3 years that my...
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#997239
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his name is SEAN!!! extremely rude, not honest, they were cruel evil and harsh to me. ive never been so dissapointed with a customer service like this. They said they will cancel my membership and 3 months later i was still getting billed monthly when i checked my...
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1.3
I didn't like
  • Lack of
  • Lack of offering real help and assistance
  • Theft
#952056
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Contact Lucille Roberts

Mailing Address:
Lucille Roberts
1202 Lexington Avenue
New York, New York 10028
United States
Phone:
(800) 872-5824
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Lucille Roberts had always been my go to gym because of the classes, which most other gyms do not offer, and no matter which location I go to, there is always an issue. Whether it's the poor customer service, broken equipment and most recently, Lucille Roberts allowing...
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2.8
#893514
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