Ying W Oju
map-marker New York, New York

Late fee

Lucille Roberts - Late fee
They shouldnt charge my late fee $12 my bank card is good . How ever when you gym change my card , bank is hold it , then payment not go through. Then you charge me $13 late fee
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Loss:
$12

Preferred solution: Full refund

User's recommendation: I recommend when it bill , past days then you charge

Maryam S Qkc

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Verified Reviewer
| map-marker Rockville Centre, New York

Your costomee service contact doesn’t work

Your sunna and machine doesnt work properly either.we complain lots of time but nobody lesson and working on it Second thing they close my account without letting me the reason .
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Preferred solution: I want be back my member ship and join it again with my old account not a with new payment.

Anonymous
map-marker Brooklyn, New York

Cancel my membership

I talk to manager of king highway she said they still see my account is canceled because of my past 2 dues, but I am an old member me and my Mom we both had a family account, and now she just gave me a deal of $40 per person which is not good for me, I want to keep my old membership which was a $25 a month and upgrade my status on your computer. Please do it anything better for me Thanks
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Anonymous
map-marker Brooklyn, New York

Very poor non contact customer service

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Lucille cancelled my membership without notification and refused to correct their error and reinstate my contract under the same terms. I was give the *** that the plan doesnt exist anymore and it was past 6 mos. Well the plan does exist as I have confirmed with many original lucille current members. So if deception is the only way to force me to take a new contract at a higher cost is shameful.
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Dolores B Pil

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Verified Reviewer
| map-marker Boca Raton, Florida

Bone in meal , couldn't use gift card

Lucille Roberts - Bone in meal , couldn't use gift card
Couldn't use gift card n there was a bone in my meal. Food was terrible.manager was afraid to even come to table
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Preferred solution: Let the company propose a solution

User's recommendation: Don’t eat there

Anonymous
map-marker Little Falls, New Jersey

Fraud charges, using my credit card after membership canceled last year

They refused to give me back 3 months charged to my credit card after I canceled my membership last year 2020 they activated my membership without me knowing and start charging my credit card BE CAREFUL LADES !
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Loss:
$57

Preferred solution: Full refund

User's recommendation: Make sure to ask them to delete you’re credit card from their system or they will keep using it after you canceling you’re membership!!

Olga H Vle

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Verified Reviewer
| map-marker New York, New York

Trying to cancel my membership

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Can't get in contact with legit Lucille Roberts customer service. Completely unhappy with situations. No body ever called back.
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Yamithsou C
map-marker New York, New York

I want to cancel my membership

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I want to cancel my membership and cobtacted the Kings hwt location that days they could not assist. No one get back by email as well. I will have the bank block any transactions if payments continue to come out of my account.
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Loss:
$47

Preferred solution: Full refund

User's recommendation: maybe, didn't like customer service invthe end.

Olga H Vle

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Verified Reviewer

CANCELATION

Trying to cancel my membership for the past year now.... There's no way to contact you... All phone numbers not working, nobody ever emailed me .... Please call me back 631559****
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Loss:
$500
Pros:
  • Machine
  • Nice trainers
Cons:
  • No answer

Preferred solution: Full refund

Najma K Dmk
map-marker Valley Stream, New York

Some issues

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Some questions about guest member or why restrictions at fans at the register people are not cooperative. I went valley stream gym and I open my membership since 2013 and I like it my daughters ,my mother, my niece and my sister in law many family members join this gym.
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Loss:
$40
Pros:
  • Good parking
  • Affordable & close to home

Preferred solution: Let the company propose a solution

User's recommendation: Good

Tej P Kjv
map-marker Valley Stream, New York

Got locked into the gym!

Im locked in right now at the Valley Stream location. Need someone to come let me out! I was in the bathroom and the girl didnt check and locked me in.
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Preferred solution: Someone to let me out!

iceyleen c
map-marker New York, New York

The worst company

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I cancel my membership a while back. I just realized money has been coming out my account since February 2021. WHY
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Loss:
$117

Preferred solution: Full refund

Mita G

Charges to my account for membership and my gym has been closed since april 2020

Lucille Robert sucks b/c they never email that the gym in Astoria closed and they are still charging me $29.99 every month. I been calling 914-347-****, 728-444-**** and 201-555-****... NO ANSWER... this just outrageous. I want my $$$ back. Their customer service is the worst and thats no wonder the gym failed.
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Loss:
$180
Pros:
  • Classes
Cons:
  • Customer service

Preferred solution: Full refund

User's recommendation: Do not join

Anonymous
map-marker Rockville Centre, New York

Payment

Rockville Centre Lucille Roberts. I was a member at this gym for a couple months in 2020 and then it shut down for covid. You guys keep charging me for a yearly membership but I only used the gym for maybe 2-3 months before you guys shut down
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Emely G Hpk

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Verified Reviewer
| map-marker Jersey City, New Jersey

Stop charging me

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The NUMBER PROVIDED ON THIS SIGHT DOES NOT EXIST, yall are thiefs !!!!! You guys keep charging me for a membership I am not using SINCE YOU SHUT DOWN BECAUSE OF COVID ! Go to ***
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Preferred solution: Full refund

Anonymous
map-marker The Bronx, New York

Inquiry of what other locations opens on the Bronx or Manhattan

I was enjoying myself at the gym. It is very unfortunate they are closed for good it seems.. The number is no longer in service
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