I was given one price at the desk and charged a different amount later". The associate told me I was going to be given a 2 week trial and i would not be charge for any month membership as long as I cancelled before the two weeks expired/. When I called to cancel I was told I had to cancel a month in advance which was impossible because I had only been to the gym for 2 weeks?. they admitted to having made an error but refused to give me a refund!. When I called both customer service and the local gym all I was told there was nothing that could be done about the situation". The store manager although was not helpful, was very polite'. The (212) number you are given for customer service provided the worst customer service I have ever experienced, the sales rep was rude and refused to listen to my problems!. For this reason alone I would suggest avoiding this gym and all other chain locations because if a problem arises where you would need to contact customer service, they will more than likely brush you off and in their own words "there is nothing I can do";.
AVOID THIS GYM AT ALL COST 128ccb1
AVOID THIS GYM AT ALL COST 128ccb1
 Comments (3) |
| 1. Written by aleja brenes on February 16, 2012 from monroe township, new jersey, US Commercial entities such this sad bussiness should do a Better job in the way they treat the people who makes them exist AKA COSTUMERS. Being unable to afford a real gym and having to search around for options is a great democratic right of a free nation; lucille roberts "gyms" are by far the worst experience I have had dealing with a commercial entity . Embarasing custumer service, clown-like trainners and pathetic equipment. I will never ever try this "toy gym" again. Disgusting all the way ! |
| 2. Written by upset on February 13, 2012 from bellevue, washington, US myrtle ave gym is just too much. classes are the same over and over. now we have no heat in gym, what the *** they do with the money. HELLO!!!!! ITS WINTER NEED HEAT. FUN THOU MANGER HAS HEATER ONLY FOR HER MIS ATTUIDED PROBLEM JOCLYNN  |
| 3. Written by alyson on February 6, 2012 from norwalk, connecticut, US i have to tell you the same situation happened to me ! i went in to have a trial, the rep charged my card 2x then told em that it didnt go through. When i went home that night i realized that they both did i called the 212 number and the club and they were very rude and UN HELPFUL. They said there was nothing they could do they dont know how this could have happened..bla bla bla . They said tey couldnt give me a refund but offered one og there plastic gym bags! TERRIBLEEEE |
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