• Dec 08
  • Fitness Centers
  • Rego Park, New York
  • Gym Service
  • 7
  • REVIEW RATING 3/5

The Gym plays horrible music loudly!!!! The Gym charges un-necessary fees to cancel membership. Service from staff is very un-professional. The Staff and service is terrible. The Staff and service is terrible. The Staff and Service is terrible. The Gym is not clean. The gym is dirty! The staff and service is terrible The staff and service is terrible the staff and service is terrible the... Read more

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  • Sep 30
  • Fitness Centers
  • Membership Cancellation
  • 3
  • 3
  • 103
  • REVIEW RATING 4/5

I went on the internet to cancel back at the beginning of july. I have been unable to get onto my account at least 10 ten times. I have gone to the gym and spoken to them 2times and all they say is you have to do it online. I tried calling the number that comes up on my visa bill every month and leave a message. the last straw was today. my bill this month was 36 dollars and now the number tells... Read more

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  • Sep 07
  • Fitness Centers
  • Positive Experience
  • 40
  • REVIEW RATING 4/5

I really enjoy working out a Lucille Roberts. Madeline who works at Lucille Roberts has been especially nice to meet. She is very professional, courteous, approachable, friendly and extremely knowledgeable. She informed me that a new Yoga Instructor by the name of Mabel would be teaching a Yoga Class on Sunday, September 7, 2014. It was the best Yoga Class I ever had. Mabel was an excellent... Read more

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  • Jul 13
  • Fitness Centers
  • Gym Membership Cancellation
  • 107
  • REVIEW RATING 4/5

I joined the Bay Shore gym and have been trying to cancell my membership since April 2014. I received a online address from a girl at the bayshore gym and the instuctions said to mail a cancellation request to box number in manhattan, well that was a ups store no longer existing when i contacted the postmaster. They have no landline no. To call and cancel. Then they took off their website the... Read more

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  • Jul 03
  • Sport
  • New York City, New York
  • Work Out Center
  • 75
  • REVIEW RATING 4/5

I had a horrible experience on Thursday July 3, 2014. I went to the gym and there was a maintenance man working INSIDE the locker room!!! And the worst part is he did not leave when I went in there to change- so clearly I didn't!! I complained to the front desk, Zoey, and she was extremely rude and said "well I made an announcement". Is this how they run this establishment? An all women's gym... Read more

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  • Jun 07
  • Fitness Centers
  • Bronx, New York
  • Gym
  • 59
  • REVIEW RATING 3/5

I have been going to Lucille Roberts for a year and a half, there are hardly any machines and the machines are old and break quite often which sucks because there are not a lot of machines and no help. When you do find help like a PT they really don't help unless you buy a package and they never stay for long since I have been there there has not been a PT that stays longer then 3 or 4 months and... Read more

Was this review helpful? 1 1

I have been trying to cancel my membership for 3 days. Their website has a virus and cannot take AOL or Yahoo cancellations. The phone number they provide refers you back to online services. The staff at the gym cannot intervene on my behalf. Truly it's No Exit. SLC Add comment

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  • Apr 14
  • Ex Employees
  • Employee Termination
  • 282
  • REVIEW RATING 5/5

JUST A CONTINUATION FROM MY FIRST WRITTEN COMPLAINT. I MADE A VIDEO GIVING YOU MORE DETAILS OF THIS INCIDENT. THANKS AGAIN FOR YOUR TIME. I WILL ALSO SEND PICTURES OF MY WORK, THATS HOW SERIOUS I TOOK MY POSITION. PLEASE, IF THERE IS ANYTHING SOMEONE CAN DO, I WILL GREATLY APPRECIATE IT. I WOULD LOVE TO HAVE MY JOB BACK, THE PARENTS LOVED ME AND SO DOD THE KIDS.. I WOULD LIKE TO ALSO ADD THAT THE... Read more

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  • Apr 13
  • Ex Employees
  • New York City, New York
  • Manager Behavior
  • 120
  • REVIEW RATING 4/5

GOOD EVENING.. MY NAME IS ANIQUA ODWIN AND I WAS AN EMPLOYEE, BABYSITTER POSITION AT LUCILLE ROBERTS IN BROOKLYN NY {RALPH AVENUE LOCATION} I WAS RECENTLY AND WRONGFULLY TERMINATED DUE TO A MISUNDERSTANDING. MY MANAGER WAS, KEISHA DEANE AND RATHER HER SPEAKING TO ME IN PRIVATE, SHE DECIDED TO YELL AND SPEAK AGGRESSIVELY IN FRONT OF THE MEMBERS. I AS AN EMPLOYEE THERE, I DID MY JOB AND NEVER GAVE... Read more

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  • Mar 20
  • Fitness Centers
  • New York, New York
  • Sport Center Facility
  • 1
  • 1
  • 80
  • REVIEW RATING 4/5

I signed up online and went for my first workout at the Flatbush ave location which did not have a daycare, did not have any equipment other than treadmills and their lockers were across the gym from the locker room. It's very small and I waited in the front for the front desk girl for 22mins exact to receive my card. There wasn't much to work with so I left after 30mins I then tried out the... Read more

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