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Lucille Roberts

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179 complaints

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Lucille Roberts health clubs chain was founded in 1969 when Lucille Roberts and her husband opened the first Lucille Roberts spa. The main concept of the company was to provide affordable exercise facilities geared towards women, which developed into the main goal of multi billion-dollar gym empire. The chain of fitness clubs promotes weight loss, fitness and exercise for the total health of the organism. All the fitness clubs have gyms with modern equipment, aerobics studios, swimming pools, sun decks, cafes, bars and club rooms.

Besides different exercises, pilates, yoga and personal training, Lucille Roberts sells a complete range of weight loss products.
Please try to contact Lucille Roberts Customer Service directly prior to posting any complaints on this site.

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Lucille Roberts Complaints & Reviews

Lucille Roberts Reviews

Annenori...
Lucille Roberts - Luciile roberts
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

I was at Astoria location around 6:30 I walked in, i know i was late i was just trying to meet a friend to get something in zumba class , i asked the lady at the front and she said...

#318771
May 16, 2012
7

Anonymous
Lucille Roberts - No Way To Cancel Account!
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

I have been calling the same number for two months to either freeze or cancel the membership because of financial hardship. I cannot! The corporate numbers they give do not work. A...

#316007
May 01, 2012
64

Angry255
Lucille Roberts - SCAMMERS......
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

Soooooo pissed I called lucille Roberts back in July to cancel my membership and couldn't get a hold of anybody, then called in August and thought that I went through the whole can...

#315622
Apr 30, 2012
46

Gym4u
Lucille Roberts - Bayshore location ENOUGH!
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

Once again I arrive for a class 15 minutes early . found a parking spot without waiting for someone to leave. a miracle. 6:15 class for boot camp. no mats left no room on floor to...

#315118
Apr 27, 2012
66

Hondachic
Lucille Roberts - Stressed,and dont want to go back
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

I WENT FOR RETRO STEP CLASS AND I GOT THERE 15 MINUTES LATE.WHEN I GOT THERE I GRAB THE STEPPER AND THE WIEGHTS. I DID NOT INTERRUPT THE CLASS CAUSE EVERYONE WAS JUST STANDING IN ...

#313380
Apr 19, 2012
258

Anonymous
Lucille Roberts ,AT GUNHILL RD
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

I WENT FOR RETRO STEP CLASS AND I GOT THERE 15 MINUTES LATE.WHEN I GOT THERE I GRAB THE STEPPER AND THE WIEGHTS. I DID NOT INTERRUPT THE CLASS CAUSE EVERYONE WAS JUST STANDING IN ...

#313377
Apr 19, 2012
83

Luciller...
Lucille Roberts - Their policy sucks
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

I am beyond angry. I called to cancel my membership. Because it's the 11th and my payments are supposed to come out on the 5th. They have something called "a 30 day policy" whi...

#311344
Apr 11, 2012
136

Anonymous
Lucille Roberts - PISSED OFF
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

Lucille Roberts sucks, their customer service sucks and I still don't understand how when you call you get a busy signal than as you press buttons and wait for someone to come ...

#308535
Mar 29, 2012
129

XCHANG@B...
Lucille Roberts - Lucille Robert
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

There is a perverted personal trainer named Ricky in the Mid-town(42nd St) of lucille Robert. Just remind everyone be careful. When he trained you, he will try to touch your leg an...

#302954
Mar 07, 2012
263

Anonymous
Lucille Roberts - Manager at Jeresy City Location
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

Stephanie the manager in the Jersey City location wouldn't know customer service if it slapped her in the face. She is lazy and not interested in the well being of her customers. W...

#300604
Feb 27, 2012
203

Anonymous
Lucille Roberts - Salesperson Lied about Childcare offerings and Ease of Contract Cancellation
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

I just tried to cancel my membership. When I signed up for my contract I was given false information about the childcare offerings. The child care schedule was reduced and changed ...

#298905
Feb 21, 2012
308

Annaira110
Lucille Roberts Scam and Horrible Customer Service
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

I was given one price at the desk and charged a different amount later. The associate told me I was going to be given a 2 week trial and i would not be charge for any month m...

#293310
Jan 31, 2012
376

Anonymous
Lucille Roberts Scam and Horrible Customer Service
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

I was given one price at the desk and charged a different amount later. When I called both customer service and the local gym all I was told there was nothing that could be d...

#293307
Jan 31, 2012
329

Bbbbbbb
Lucille Roberts cutomers service people are idiots
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

I froze my daughters membership in August due to the fact she was going away to school. When I went to unfreeze it in January for 4 weeks I was told by some *** manager that I co...

#286541
Jan 05, 2012
538

KOTEHOK
Lucille Roberts - Lucielle Roberts Scam-CHEAT, LIE and STEAL money!
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

Wow, i can't say I am shocked that there are tons of reports about Lucielle Roberts being a scam but I am kind of glad I am not the only one that has been scammed by them. It is in...

#284530
Dec 28, 2011
581

Carman1986
Lucille Roberts - I feel really piss off
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

I went to the gym at lucille robert bayridge in the office hour they just lock the door with no reason n without puting any notice outside the office and we saw men inside n seem t...

#279817
Dec 07, 2011
527

Anonymous
Lucille Roberts cancellation is a dam scam!
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

They over charged my acct multiple times. make sure you keep track of your account and how many times the take out money. I've been with the company six times yet they took out...

#279808
Dec 07, 2011
483

Anonymous
Lucille Roberts - Carle Place manager Cathy
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

When you join Cathy is sweet and bubbly. The managers at Lucille Roberts obviously work on commission because once they have your money, a switch goes off and Cathy turns into a r...

#279442
Dec 05, 2011
430

Anonymous
Lucille Roberts - I was tricked
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

I signed up for Lucille on 11/13/2011 and after discover their lie I immediately wanted to cancelled and was not allowed to. They told me to cancelled at 1202 Lexington, while I wa...

#277702
Nov 28, 2011
504

Alize pi...
Lucille Roberts - Myrtle ave
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

Lucille roberts in myrtle ave queens ny 11385. worst ever. last week friday oct 18,2011. we all were wait for 2nd class which sarts at 10.15am never happened. manger joclynn never ...

#277326
Nov 26, 2011
439

Anonymous
Lucille Roberts - Taking my money
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

10 months ago, i cancelled with lucille roberts gym. the membership i signed was with no contract. I was informed that i can cancelled any time i want. I send them several e-mails...

#276567
Nov 22, 2011
453

Mery7
Lucille Roberts - Chicas latinas mucho cuidado!!!
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

Que no les pase lo que a mi me paso en el momento que vayan a firmar electronicamente, por favor pidan las reglas de contrato, por que estas solo aparecen cuando ustedes terminan d...

#275249
Nov 15, 2011
430

Luciller...
Lucille Roberts liers
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

When I signed up it was for 3 months, but they still keep billing me, I went down there to cancel my membership telling them that i needed surgery & haven't used the gym for 2 ...

#274895
Nov 14, 2011
281

Argh
Lucille Roberts crappy customer service
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

I tried for days to call Lucille Roberts customer service to cancel my membership, but after waiting on hold forever, would give up and decide to call again later. I even tried a ...

#271189
Oct 28, 2011
356

Anonymous
Lucille Roberts - They false advertised prices
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

When u signed up for the non contract memership for 20 dollars a month ... LIE!!.. they charge u and extra 3 dollars and dont even tell u about it... also you cannot end ur contrac...

#270534
Oct 25, 2011
532

Astonished
Lucille Roberts Nanuet Deceptive Sales and Business Practices Nanuet, New York
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

Let me explain why I'm extremely angry with Lucille Roberts of Nanuet and why I believe that Lucille Roberts is a scam. My teenage daughters each enrolled in a no co...

#270483
Oct 25, 2011
548

Anonymous
Lucille Roberts - Lucille Robert - robery
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

Lucille Robert continues to bebit Cash for the monthly membership fees from my bank account after I submitted the withdrew membership request. I talked to their customer services s...

#267416
Oct 11, 2011
551

Saskeia
Im pissed off Lucille Roberts suck!
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

I will never give lucille roberts anymore of my money they are so full of ***. first off when i signed up i was told that i wold be charged 5.50 a week and i can pay 3 weeks in ad...

#264981
Sep 29, 2011
591

Anonymous
I want to cancel my contract with Lucille Roberts
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

My name is virginia berrios and i want to cancel my one year contract and in parkchester, bronx new york told me i have to go in the internet to cancelled but i tried to look for t...

#263973
Sep 24, 2011
521

Nvmeny
Lucille Roberts - Wouldn't let me out of my contract and insist i continue to pay them
5.0 800-USA- Lucille / 800- 872-5824 https://join.lucilleroberts.com/cs/

My 1yr contract that i signed up for ended in Feb 2011. They do that automatic billing w/ the credit card. I noticed on my march bill they charged me. I called up and the nasty lad...

#255745
Aug 16, 2011
652
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Related Information

Fitness Centers
Lack of exercise and being overweight are two of the major health risks for people of all ages. Fitness means being in good physical condition. We often think of athletes as being very fit. They tend to focus on performance-related fitness for sports. Doing more physical activity improves your fitness and health, no matter what size or shape you are. Making small changes in your daily lifestyle helps you improve your fitness. Fitness helps you feel better and have more energy for work and leisure time. You will feel more able to do things like playing with your kids, gardening, dancing, or biking. Children and teens who are fit may have more energy and better focus at school. When you stay active and fit, you burn more calories, even when you are at rest. This can help you lose weight if you need to. It also can help you to sleep better, handle stress better, and keep your mind sharp. Fitness is good for your heart, lungs, bones, and joints. And it lowers your risk for heart attack, diabetes, colon cancer, and high blood pressure.

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