Lucille Roberts Complaints and Reviews

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  • 11 hours ago
  • Health and Beauty
  • 5

I HAVE COMUNICATED TO THEM TO CANCELLE AND THEY CONTINUED TO CHARGE MY CARD. i CONTACTED MY CC COMPANY THEY HAD TO BLOCK THEM. NOW THEY CONTINUALLY SEND ME PAST DUE BILLS. THERE IS NO NUMBER TO CONTACT THEM AND I FEEL THE LETTERS I HAVE SENT WENT TO A BOX TO NOWEHRE. i AM AT MY WHITS END. i WENT TO THE PHYSICAL LOCATION AND THEY ARE NO HELP GAVE ME A PHONE NUMBER THAT NO ONE ENTERS BUT SENDS... Read more

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I go to the gym in Ridgewood. I love the classes. Nancy. Carman. Ivette. Ruth. Keith and ruth. I never had a problem with the gym or the employees Add comment

  • Apr 29
  • Fitness Centers
  • Gym
  • 18
  • REVIEW RATING 3/5

This is america 95 % of the women that come to this establishment R american...Is it possible to play at least 50 % of the music american like other gyms LUCILLE ROBERTS ON FORDHAM is the only... Gym that i know of that totally constantly play latin hispanic dominican salsa etc i would love to work out off some american music sometime not that i do not like the music.... I just don't understand... Read more

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  • Apr 28
  • Fitness Centers
  • Union City, New Jersey
  • Staff
  • 11
  • REVIEW RATING 4/5

I attend Lucille Roberts located on Central avenue, Jersey City,NJ. The going lady who calls herself manager, Stephany is very disrespectful to most of the ladies. She's lazy, always doing her nails and eating, and the place is a mess. They failed inspection last week, they don't clean, most of the lockers are broken amnd the ones that are good are taken by ladies who leave their stuff overnight.... Read more

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  • Apr 07
  • Fitness Centers
  • Greeneville, Tennessee
  • Email Notifications
  • 26
  • REVIEW RATING 4/5

I'm not, nor have I ever been a Lucille Roberts customer. I'm hundreds of miles from the closest location. They entered their members email address incorrectly and ended up with mine. Every day they send me an email titled "Due Collection" saying I owe them money. I've contacted them repeatedly and requested they correct the email address for their "real' customer to no avail. They do not... Read more

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Employee Sara at Lucille Roberts is n RVC NY is rude and unprofessional. She is texting and chatting on her cell phone and looks miserable and annoyed when you ask her question Add comment

Lucille Roberts has the WORST customer service ever. Her staff is very rude, combative. ...and disconnected. Customer service rules. 1:the customer is always right 2.: when customer wrong Refer to rule # 1 The client pays their salary, rent, taxes. ... Not respecting client is not an option. GO TO ***. Add comment

I don't have a contract with them I don't go and they still take money out every moth Add comment

  • Mar 04
  • Fitness Centers
  • Bronx, New York
  • Membership Cancellation
  • 60
  • REVIEW RATING 4/5

I HAD A ISSUE WITH CANCELLING MY MEMBERSHIP FOR THE LAST 6 MONTHS I WAS TOLD I WAS SIGNING A NON CONTRACT MEMBERSHIP I HAD ISSUES SIGNING INTO MY MEMBERSHIP ONLINE AND CANCELLING IT TOOK THEM 6 MONTHS BEFORE THEY WOULD GIVE ME A CUSTOMER SERVICE NUMBER. THEY GAVE ME THE RUN AROUND AND THE CUSTOMER SERVICE IS HORRIBLE WORST DIRTY GYM EVER. I WOULD NEVER SPEND ANOTHER PENNY IN THERE NOR WILL I... Read more

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  • Jan 30
  • Fitness Centers
  • King Of Prussia, Pennsylvania
  • Membership Cancellation
  • 93
  • REVIEW RATING 3/5

I tried to cancel my membership because I got a new job and it was no longer convenient to travel in that direction. I was then informed I had to cancel online but first I had to create an account. I was also informed that I would be charged for another month because a 30 day notice was required. A 30 day notice? So basically you always have to pay for one more month than you're going to use... I... Read more

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