Lucille Roberts Complaints and Reviews

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  • Apr 07
  • Fitness Centers
  • Greeneville, Tennessee
  • Email Notifications
  • 9
  • REVIEW RATING 4/5

I'm not, nor have I ever been a Lucille Roberts customer. I'm hundreds of miles from the closest location. They entered their members email address incorrectly and ended up with mine. Every day they send me an email titled "Due Collection" saying I owe them money. I've contacted them repeatedly and requested they correct the email address for their "real' customer to no avail. They do not... Read more

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Employee Sara at Lucille Roberts is n RVC NY is rude and unprofessional. She is texting and chatting on her cell phone and looks miserable and annoyed when you ask her question Add comment

Lucille Roberts has the WORST customer service ever. Her staff is very rude, combative. ...and disconnected. Customer service rules. 1:the customer is always right 2.: when customer wrong Refer to rule # 1 The client pays their salary, rent, taxes. ... Not respecting client is not an option. GO TO ***. Add comment

I don't have a contract with them I don't go and they still take money out every moth Add comment

  • Mar 04
  • Fitness Centers
  • Bronx, New York
  • Membership Cancellation
  • 41
  • REVIEW RATING 4/5

I HAD A ISSUE WITH CANCELLING MY MEMBERSHIP FOR THE LAST 6 MONTHS I WAS TOLD I WAS SIGNING A NON CONTRACT MEMBERSHIP I HAD ISSUES SIGNING INTO MY MEMBERSHIP ONLINE AND CANCELLING IT TOOK THEM 6 MONTHS BEFORE THEY WOULD GIVE ME A CUSTOMER SERVICE NUMBER. THEY GAVE ME THE RUN AROUND AND THE CUSTOMER SERVICE IS HORRIBLE WORST DIRTY GYM EVER. I WOULD NEVER SPEND ANOTHER PENNY IN THERE NOR WILL I... Read more

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  • Jan 30
  • Fitness Centers
  • King Of Prussia, Pennsylvania
  • Membership Cancellation
  • 78
  • REVIEW RATING 3/5

I tried to cancel my membership because I got a new job and it was no longer convenient to travel in that direction. I was then informed I had to cancel online but first I had to create an account. I was also informed that I would be charged for another month because a 30 day notice was required. A 30 day notice? So basically you always have to pay for one more month than you're going to use... I... Read more

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Hi, this is Roula Al joudi, i am a member with your jym, i like so much your jym but this is for women and there is a male, he is a personnel trainer, when i go there any time i see him and you said it is a female jym, morning, afternon, evening he is there. Add comment

  • Dec 08, 2014
  • Fitness Centers
  • Rego Park, New York
  • Gym Service
  • 72
  • REVIEW RATING 3/5

The Gym plays horrible music loudly!!!! The Gym charges un-necessary fees to cancel membership. Service from staff is very un-professional. The Staff and service is terrible. The Staff and service is terrible. The Staff and Service is terrible. The Gym is not clean. The gym is dirty! The staff and service is terrible The staff and service is terrible the staff and service is terrible the... Read more

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  • Sep 30, 2014
  • Fitness Centers
  • Membership Cancellation
  • 3
  • 3
  • 173
  • REVIEW RATING 4/5

I went on the internet to cancel back at the beginning of july. I have been unable to get onto my account at least 10 ten times. I have gone to the gym and spoken to them 2times and all they say is you have to do it online. I tried calling the number that comes up on my visa bill every month and leave a message. the last straw was today. my bill this month was 36 dollars and now the number tells... Read more

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  • Sep 07, 2014
  • Fitness Centers
  • Positive Experience
  • 70
  • REVIEW RATING 4/5

I really enjoy working out a Lucille Roberts. Madeline who works at Lucille Roberts has been especially nice to meet. She is very professional, courteous, approachable, friendly and extremely knowledgeable. She informed me that a new Yoga Instructor by the name of Mabel would be teaching a Yoga Class on Sunday, September 7, 2014. It was the best Yoga Class I ever had. Mabel was an excellent... Read more

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