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  • Jun 13
  • Fitness Centers
  • Springfield Gardens, New York
  • Gym Equipment
  • 15
  • REVIEW RATING 3/5

The only reason I go to Lucille Roberts Valley Stream is; it's the only gym close to me. The hours sucks, they have equipments on the wall that no one can touch even though no trainers are using them. Parking is good though, gym is clean, staff is friendly, and equipments are new. We need a gym is Greens Acres Mall so badly. Read more

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  • Jun 11
  • Fitness Centers
  • Brooklyn, New York
  • Membership Cancellation
  • 17
  • REVIEW RATING 3/5

I have been a member of Lucille Roberts since 2010 and I have not attended Lucille Roberts on a daily basis. this past year I have not attended at all. After going over my bills and paying for something that I do use is not right as I am not financially wealthy so I decided it is time to quit and I find out that I have to pay a fee for leaving - I have been a member for 5 years and all the... Read more

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  • Jun 11
  • Fitness Centers
  • Plainfield, New Jersey
  • Gym Equipment
  • 12
  • REVIEW RATING 4/5

I joined in the Massapequa location in January 2015 only because of the expansion of the gym. I was told renovation would be complete the first week of April. It is now June 2015 and guess what? Renovations are not complete. During many workout visits there was absolutely no construction being done for days!! Don't waste your money going to the gym. Besides the equipment being outdated... Read more

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  • May 22
  • Fitness Centers
  • Gym Membership Cancellation
  • 36
  • REVIEW RATING 3/5

I HAVE COMUNICATED TO THEM TO CANCELLE AND THEY CONTINUED TO CHARGE MY CARD. i CONTACTED MY CC COMPANY THEY HAD TO BLOCK THEM. NOW THEY CONTINUALLY SEND ME PAST DUE BILLS. THERE IS NO NUMBER TO CONTACT THEM AND I FEEL THE LETTERS I HAVE SENT WENT TO A BOX TO NOWEHRE. i AM AT MY WHITS END. i WENT TO THE PHYSICAL LOCATION AND THEY ARE NO HELP GAVE ME A PHONE NUMBER THAT NO ONE ENTERS BUT SENDS... Read more

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  • May 16
  • Fitness Centers
  • Boston, Massachusetts
  • Positive Experience
  • 1
  • 1
  • 6
  • REVIEW RATING 4/5

I go to the gym in Ridgewood. I love the classes. Nancy. Carman. Ivette. Ruth. Keith and ruth. I never had a problem with the gym or the employees Read more

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  • Apr 29
  • Fitness Centers
  • Gym
  • 30
  • REVIEW RATING 3/5

This is america 95 % of the women that come to this establishment R american...Is it possible to play at least 50 % of the music american like other gyms LUCILLE ROBERTS ON FORDHAM is the only... Gym that i know of that totally constantly play latin hispanic dominican salsa etc i would love to work out off some american music sometime not that i do not like the music.... I just don't understand... Read more

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  • Apr 28
  • Fitness Centers
  • Union City, New Jersey
  • Staff
  • 16
  • REVIEW RATING 4/5

I attend Lucille Roberts located on Central avenue, Jersey City,NJ. The going lady who calls herself manager, Stephany is very disrespectful to most of the ladies. She's lazy, always doing her nails and eating, and the place is a mess. They failed inspection last week, they don't clean, most of the lockers are broken amnd the ones that are good are taken by ladies who leave their stuff overnight.... Read more

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  • Apr 07
  • Fitness Centers
  • Greeneville, Tennessee
  • Email Notifications
  • 28
  • REVIEW RATING 4/5

I'm not, nor have I ever been a Lucille Roberts customer. I'm hundreds of miles from the closest location. They entered their members email address incorrectly and ended up with mine. Every day they send me an email titled "Due Collection" saying I owe them money. I've contacted them repeatedly and requested they correct the email address for their "real' customer to no avail. They do not... Read more

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Employee Sara at Lucille Roberts is n RVC NY is rude and unprofessional. She is texting and chatting on her cell phone and looks miserable and annoyed when you ask her question Add comment

Lucille Roberts has the WORST customer service ever. Her staff is very rude, combative. ...and disconnected. Customer service rules. 1:the customer is always right 2.: when customer wrong Refer to rule # 1 The client pays their salary, rent, taxes. ... Not respecting client is not an option. GO TO ***. Add comment

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